A transgender woman in Seattle has filed a civil suit against People’s Bank after repeatedly being denied service because her voice did not register as feminine enough to confirm her identity over the phone. According to Lizzi Duff, age 70, her masculine-sounding voice is the reason the bank’s employees would refuse her access to her account. Even after she answered her security questions correctly, Duff says, she was told her voice didn’t match her gender. Duff is registered at the bank as female.
“I was humiliated,” the plaintiff says, citing transignorance as the probable cause of the bank’s denial of her services.
Lizzi Duff was using People’s Bank with no difficulties for two years before she transitioned in 2014. That’s when the problems with confirming her identity began.
